Amazon Connect
Integrating WhatsApp as a channel for an Amazon Connect contact center
People likes to interact with organization via multi channels and personalization. They want to use their prefer channels for communication…
AI Powered Speech Analytics for Amazon Connect Solution
The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred…
AWS re:Invent 2018: Moving Large Scale Contact Centers to Amazon Connect (BAP324)
In this session, you will learn how Intuit and Hilton are migrating their large scale contact centers to Amazon Connect,…
AWS Demo: How to Use an Amazon Lex Chatbot with an Amazon Connect Contact Center
Demo on how to use an Amazon Lex chatbot with an Amazon Connect contact center. By adding an intelligent conversational…
Getting Started with Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a…
Amazon Connect Customer Service Experience: The Art of the Possible
Watch how Amazon Connect with AI-powered automation and an ecosystem of AWS partner solutions can delight your customers by delivering…
Amazon Connect Webinar – Create an Exceptional Contact Center Experience on AWS
Hear the benefits of moving your contact center to the Cloud. Amazon Connect is a simple, scalable contact center solution…
Getting Started with Amazon Connect chat
Amazon Connect was designed from the ground up to be omnichannel, giving customers and agents a truly seamless experience across…